Privacy Policy

Last Updated: October 13, 2025

Welcome to MobTel.ng, the official website of @Mobile Telecoms Service Limited (doing business as MobTel) — Connecting Networks. Empowering Possibilities.

Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or communicate with us.

By accessing or using MobTel.ng, you agree to this Privacy Policy and our data handling practices in line with the Nigeria Data Protection Regulation (NDPR 2019), NITDA Guidelines, and the Nigerian Communications Commission (NCC) Consumer Code of Practice Regulations.

1. Who We Are

Mobile Telecoms Service Limited (MobTel) is a licensed Nigerian telecommunications company providing interconnect (switching), value-added services (VAS), and other telecom solutions.

Registered Office:
No. 77 Nelson Mandela Street, Asokoro, Abuja, Nigeria
Email: info@mobtel.ng

MobTel acts as a Data Controller for personal information collected through our website and services.

2. Information We Collect

We collect only the information necessary for the operation, improvement, and support of our services:

A. Personal Information

  • Full name, phone number, and email address
  • Organisation or business name
  • Service or subscription preferences
  • Payment or billing details (if applicable)

B. Technical & Usage Information

  • IP address, browser type, and operating system
  • Pages visited, date/time stamps, and actions taken
  • Device identifiers, network data, and referring URLs

C. Communication Data

  • Enquiries, feedback, and messages sent through our contact forms
  • Records of customer support interactions

3. Purpose of Data Processing

We use your information to:

  1. Deliver telecom and value-added services
  2. Respond to enquiries and provide customer support
  3. Manage user accounts and service subscriptions
  4. Improve our website performance and security
  5. Notify you about service updates or new offerings
  6. Meet regulatory, legal, or contractual obligations
  7. Send marketing or promotional messages (only with your consent)

4. Lawful Basis for Processing

MobTel processes personal data under the following lawful bases:

  • Consent: You have given explicit permission for specific processing
  • Contractual necessity: Data required to fulfil a service or request
  • Legal obligation: To comply with NCC, NITDA, or tax requirements
  • Legitimate interest: To improve service quality, communication, and security

5. Data Sharing & Disclosure

We may share data under strict confidentiality with:

  • Service providers supporting hosting, billing, or analytics
  • Regulators or law enforcement, when required by law
  • Affiliated partners working on MobTel services

MobTel does not sell, rent, or lease user data to any third party.

6. Data Retention

We retain your information only for as long as necessary to fulfil the purpose it was collected for or as required by applicable laws and NCC record-keeping guidelines.

Once retention is no longer required, we securely delete or anonymise your data.

7. Data Protection & Security

We implement technical and organisational measures to safeguard your personal information, including:

  • Data encryption during transmission
  • Secure firewalls and intrusion prevention systems
  • Limited access to authorised personnel only

However, while we strive to protect your data, no system is entirely foolproof. Users share information at their own discretion.

8. Your Rights

Under the NDPR and NCC Consumer Code, you have the right to:

  • Request access to your personal information
  • Request correction or deletion of data
  • Withdraw consent at any time
  • Object to certain types of processing
  • File a complaint with the Nigeria Data Protection Commission (NDPC)

To exercise these rights, contact privacy@mobtel.ng

9. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. Cookies help us:

  • Remember user preferences
  • Improve site performance and analytics
  • Personalize content

You can accept, reject, or customise cookie preferences through your browser settings. Some parts of the website may not function properly if cookies are disabled.

10. Third-Party Links

Our website may include links to external websites. MobTel is not responsible for the content or privacy practices of such third-party sites. We encourage you to review their policies before sharing any personal data.

11. International Data Transfers

If we transfer your data outside Nigeria (for example, through cloud hosting or email systems), we ensure it is protected by appropriate data transfer agreements or adequate safeguard mechanisms consistent with NDPR and GDPR standards.

12. Updates to This Policy

We may update this Privacy Policy occasionally to reflect operational or legal changes. Any updates will be posted on this page with an updated “Last Updated” date.

We encourage you to check this page periodically for changes.

13. Contact Information

If you have questions, requests, or complaints regarding this Privacy Policy, please contact:

Data Protection Officer (DPO)
Mobile Telecoms Service Limited (MobTel)
Email: privacy@mobtel.ng
Website: https://mobtel.ng